100+ Features Across 14 Modules

Every feature purpose-built for the jewelry industry. No workarounds, no compromises -- just tools that understand your business.

Module 1

Inventory Management

Track every gram of metal and every stone with precision across all your locations.

  • Real-time tracking for metals, stones, and finished goods
  • Karat-wise / purity-based inventory with 5 valuation methods (FIFO, weighted average, last purchase, gross profit, market value)
  • Batch/lot management for diamonds and gemstones
  • Diamond tracking by 4Cs (Cut, Clarity, Color, Carat)
  • Lab-grown diamond attribute handling
  • Serialized item tracking with RFID, barcode, and QR code support
  • Multi-location / multi-branch inventory with inter-location transfers
  • Metal recovery tracking and calculations
  • Stock take / physical audit workflow with variance detection
Module 2

Manufacturing & Production

End-to-end production management from BOM creation to finished goods.

  • Multi-level Bill of Materials (BOM) engine with explosion
  • Material Requirement Planning (MRP)
  • Production planning and capacity analysis
  • 9-stage job order lifecycle (Draft > Planned > Material Issued > In Progress > QC Pending > QC Passed > Completed)
  • Karigar (artisan) management -- task assignment, daily wages, skill tracking
  • Karigar metal balance ledger (issued vs. returned vs. wasted)
  • WIP monitoring with stage-gate tracking
  • Quality control checkpoints with pass/fail/rework
  • Tunch (purity) and wastage calculations
  • Job costing (materials + labor + overhead)
  • Assembly / disassembly support
Module 3

Retail & Point of Sale

A POS system that understands jewelry pricing, old gold exchange, and live metal rates.

  • Touch-optimized POS interface with barcode scanner and weighing scale integration
  • Jewelry-specific pricing: (Metal Rate x Weight) + Making Charges + Wastage + GST
  • Live metal rate integration for real-time pricing
  • Split payment support (Cash + Card + UPI + Old Gold + Loyalty Points)
  • Old gold purchase with purity testing workflow and exchange against new purchases
  • Repair order tracking with profitability analysis
  • Custom/bespoke order management linked to manufacturing
  • Layaway / installment management
  • Appraisal management
  • Discount engine (percentage, fixed, buy-X-get-Y)
  • Gift cards and vouchers
  • Invoice generation with item images, HUID details, weight/purity specs
Module 4

Financial & Accounting

Complete double-entry accounting with built-in Indian tax compliance.

  • Double-entry general ledger with chart of accounts
  • Accounts Payable / Accounts Receivable with aging
  • Full GST compliance (CGST/SGST auto-split for intra-state, IGST for inter-state)
  • 3% jewelry GST (HSN 7113), 5% on making charges
  • TDS (Section 194Q) and TCS (Section 206C) with threshold tracking
  • E-invoicing and E-Way Bill generation
  • GSTR-1 and GSTR-3B worksheet generation
  • Bank reconciliation with auto-matching
  • Multi-currency support with exchange rate management
  • Profit & Loss, Balance Sheet, Trial Balance, Cash Flow statements
  • Cost center tracking and margin enforcement rules
Module 5

CRM & Customer Management

Build lasting relationships with your customers through data-driven engagement.

  • Customer 360 view (profile + purchases + loyalty + interactions + feedback)
  • Loyalty engine with points, tiers, earning rules, and redemption
  • Digital passbook for customers (schemes, loyalty, purchase history)
  • Notification engine (WhatsApp, SMS, Email) with templates
  • Birthday / anniversary reminders with auto-notifications
  • Marketing campaign management with audience segmentation
  • Lead management pipeline (New > Contacted > Qualified > Won)
  • Customer feedback collection and analysis
  • Occasion tracking and personalized marketing
Module 6

Wholesale & Distribution

Manage your supplier relationships, purchase orders, and consignment inventory.

  • Purchase order management with approval workflow
  • Goods receipt with 3-way matching (PO, receipt, invoice)
  • Outgoing consignment / memo tracking (every gram accounted for)
  • Incoming consignment management
  • Supplier rate contracts
  • Agent/broker commission management (percentage, fixed per unit, fixed per weight)
  • Credit limit management with automatic enforcement
  • Outstanding payment tracking with aging buckets (30/60/90/120+ days)
Module 7

E-Commerce & Omnichannel

Sell online and in-store with unified inventory, orders, and customer data.

  • Shopify integration (product sync, order import, inventory sync)
  • Marketplace adapters (Amazon, Flipkart)
  • Payment gateway integration (Razorpay, Stripe, PayU)
  • Shipping integration (Shiprocket, Delhivery)
  • Omnichannel order management (unified orders from all channels)
  • Click-and-collect (buy online, pick up in store)
  • Product catalog sync with channel-specific pricing
  • Webhook handling with HMAC verification
  • Product review moderation
Module 8

Export & International Trade

Manage international orders, customs documentation, and multi-currency invoicing.

  • Export invoice generation with LUT (Letter of Undertaking) for zero-rated IGST
  • Multi-currency invoicing with exchange rate locking
  • HS code reference browser (Chapter 71 for jewelry)
  • Customs duty calculator by destination country
  • Shipping document generation (packing list, shipping bill, certificate of origin, ARE-1/ARE-3, GR form)
  • DGFT license tracking (Advance License, DFIA, EPCG, MEIS, RODTEP) with utilization monitoring
  • Country-specific compliance checker
  • IE Code and AD Code management
Module 9

Compliance & Traceability

Stay compliant with HUID, BIS hallmarking, Kimberley Process, and audit requirements.

  • HUID (Hallmark Unique Identification) tracking and enforcement
  • BIS hallmark submission workflow (submit > test > pass/fail > HUID assignment)
  • Gemstone certificate management (GIA, IGI, HRD, SGL)
  • Full chain-of-custody traceability (source to sale)
  • Kimberley Process compliance for diamonds
  • Conflict-free sourcing documentation
  • Insurance policy tracking with coverage monitoring
  • Compliance audit scheduling and findings tracking
Module 10

India-Specific Features

Girvi lending, kitty schemes, gold savings, MCX rates, UPI, Aadhaar KYC, and more.

  • Girvi (Mortgage Lending): Loan creation, collateral tracking, interest accrual (simple/compound), payment allocation, auction workflow, KYC enforcement
  • Kitty / Chit Schemes: Scheme creation, member enrollment, installment tracking, maturity handling
  • Gold Savings Schemes: Monthly deposits with bonus months (pay 11, get 12), maturity calculator
  • MCX/IBJA Live Rates: Manual entry + API integration, in-memory cache for real-time pricing
  • UPI Payment Integration: QR code generation and payment verification
  • Aadhaar eKYC & PAN Verification: Document validation with format checks
  • Indian Banking: NEFT/RTGS/IMPS reference templates
Module 11

Reporting & Analytics

Configurable dashboards and deep analytics to power data-driven decisions.

  • Configurable dashboard with drag-and-drop widgets
  • Sales reports (daily summary, by product/salesperson/location/category, period comparison)
  • Inventory reports (stock summary, low stock, dead stock, fast/slow movers, aging)
  • Manufacturing reports (job summary, karigar performance, wastage, cost analysis)
  • CRM reports (acquisition, retention, lifetime value, loyalty metrics, lead funnel)
  • Demand forecasting (simple moving average + exponential smoothing)
  • Custom report builder (select entity, columns, filters, grouping, aggregations)
  • Scheduled report delivery (PDF/Excel/CSV via email)
  • Tax reports (GSTR-1, GSTR-3B, TDS/TCS registers) and audit trail reports
Module 12

Hardware Integration

Connect RFID readers, barcode scanners, weighing scales, label printers, and more.

  • RFID Readers: Tag scanning, product lookup, RFID-based stock taking, anti-theft detection
  • Barcode Scanners: Keyboard wedge mode detection, product lookup, bulk barcode generation
  • Weighing Scales: Real-time weight capture via WebSocket, tare handling, tolerance validation
  • Label Printers: Template designer, jewelry-specific labels (SKU, weight, purity, HUID, price, barcode), ZPL output
  • Customer-Facing Displays: VFD message formatting (product info, running total, amount due)
  • Biometric Attendance: Check-in/check-out linked to karigar attendance records
Module 13

Mobile Applications

Four purpose-built mobile apps for owners, sales staff, customers, and agents.

  • Owner App: KPI dashboard, approval workflows, report summaries, metal rate entry
  • Sales Staff App: Quick billing with barcode scan, customer lookup, stock check, daily summary
  • Customer App: Digital passbook, loyalty points, scheme tracking, product catalog, store locator
  • Agent App: Collection tracking, visit logging, order booking, commission dashboard
Module 14

Platform & Infrastructure

Enterprise-grade architecture with multi-tenancy, RBAC, audit trails, and real-time sync.

  • Multi-tenant architecture (tenant isolation via tenantId on every table)
  • Role-based access control (RBAC) with granular permissions per module/resource/action
  • Multi-branch management with branch-level settings
  • Real-time sync via WebSocket
  • Data import/export (CSV/Excel) with column mapping wizard
  • Comprehensive audit trail (every data change logged with before/after values)
  • Multi-language support infrastructure (English, Hindi, Tamil, and more)
  • File management (S3-compatible storage for images, documents, certificates)
  • Automated backup scheduling and in-app notifications with real-time push

See CaratFlow in Action

Book a personalized demo and see how these features work together for your jewelry business.

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